Customer Service Advisor
Reference: APR20257172
Expiry date: 09:43, Tue, 27th May 2025
Location: Ipswich
Benefits: A superb range of exclusive, employee-only benefits and discounts
Salary: £28,000 per annum, plus bonus
This is an exciting opportunity for a Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists at our busy site in Ipswich.
As part of a team of specialist Customer Service Advisors, you will be the face of our Bodyshops. Your responsibilities include booking customer cars for repairs, preparing job cards, providing vehicle progress reports, arranging courtesy cars, and handling financial transactions, including banking/security arrangements and insurance excess payments.
As the first point of contact, you will liaise directly with customers, the bodyshop, and third parties to ensure an excellent customer experience.
About You
We are looking for someone with a passion for customer service, a professional appearance, and a customer-focused attitude. You should be team-oriented, IT literate, and capable of problem-solving and escalation when necessary. Experience in a fast-paced customer-facing role within the automotive industry (dealership, accident repair, service, or sales) is essential, along with a full UK Driving Licence.
Why choose FMG RS?
We offer a competitive salary and a range of benefits, including:
* Bonus schemes
* Life assurance
* Well-being services (Health Cash Plan, Dental, Travel Insurance)
* Discounted gym memberships
* Vehicle-leasing schemes
* Pension & share schemes
* Benefits App with retailer discounts and cashback deals
We are part of Redde Northgate, one of the UK’s largest automotive PLCs, offering volume, variety, and security. We reward your contributions with earnings potential, invest in your development, and are committed to industry-leading growth and innovation, including EV capabilities and training facilities. Additionally, we offer Wagestream, a financial wellbeing app that provides pay control, savings, and discounts.
Join the FMG RS family
We believe our team is our greatest asset. If you're ready to join us, apply now!
#J-18808-Ljbffr