Join Amplius as an Independent Living Assistant and provide vital support to our Life24 Service teams, helping ensure our customers receive the highest standards of care and service.
💰Salary: £26,001.56 per year
📝Contract: Fixed Term Contract until 31 March 2027
⏰Your week: 36.25 (Monday – Friday 8.45am – 5pm)
📌Location: Hybrid, with a weekly presence in our either Milton Keynes, Rushden or Peterborough office.
✨Snapshot of your role
* Deliver accurate and timely administrative support to the Life24 Service teams, ensuring smooth operations and excellent customer service.
* Respond to customer, contractor, and internal enquiries via phone, email, and other channels, resolving issues promptly where possible.
* Maintain and update customer records and data in internal systems, ensuring all information is accurate and up to date.
* Support financial processes, including raising orders, processing invoices, managing payments, and setting up accounts.
* Monitor and allocate alerts, faults, and service requests to ensure issues are addressed efficiently.
* Assist with scheduling visits and preparing reports, KPIs, and data for internal teams and local authorities.
* Provide flexible cover and support across Life24 and Assistive Technology services to help the team deliver a high-quality, customer-focused service.
🔍What we’re looking for
* Good numeracy, literacy, and IT skills, including proficiency in Microsoft Word, Excel, PowerPoint, email, and internet use.
* Excellent verbal and written communication skills, with experience supporting stakeholders or customers at all levels.
* Strong customer care skills with an empathetic and caring approach.
* Ability to work independently using own initiative and as part of a team, demonstrating flexibility and resilience.
* Excellent organisational skills and attention to detail, particularly when capturing and managing data.
* Ability to build and maintain positive relationships and work effectively across operational boundaries.
* Professional approach to all situations, with a flexible and adaptable attitude to work.
Please read the attached Job Description before applying so you get the full scope of the role.
🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 4 January
Phone screening: 8 January
Interviews: 14 January
🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? 🧐Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!
INDMED