Temporary Customer Service Advisor
Pertemps Stoke are currently seeking a motivated and professional Temporary Customer Service Advisor to join our client’s team in the Stoke-on-Trent area.
Key Responsibilities of this Customer Service Advisor role:
* Respond to customer inquiries, resolve issues, and provide accurate information regarding products and services via phone, email, or online chat.
* Handle customer complaints in a professional and timely manner, ensuring customer satisfaction is achieved.
* Assist with the processing of orders and provide updates on delivery or service status.
* Accurately input customer details and maintain comprehensive records of customer interactions and transactions.
* Work closely with other departments to ensure customer queries are handled efficiently and effectively.
* Maintain and report on customer feedback, trends, and service performance as needed.
Skills required for this Customer Service Advisor role:
* Previous experience in a customer service role is highly preferred.
* Strong verbal and written communication skills, with a clear and friendly phone manner.
* Able to handle challenging customer situations and find appropriate solutions quickly.
* Accurate and thorough in documenting customer interactions and transactions.
* Able to work effectively within a team environment, supporting colleagues when needed.
* Comfortable using computer systems and customer service software; familiarity with Microsoft Office is an advantage.
* Must be able to work rotational shifts (06:00-14:00 & 10:00-18:00, Monday to Friday).
Details of this Customer Service Advisor role:
* Salary: £25,000 per annum.
* Temporary ongoing position
* Free onsite parking
* Hours of work: Rotational 6am-2pm & 10am-6pm Monday to Friday
* Location: Stoke-on-Trent
Please note that Pertemps will only contact applicants who have the relevant experience for the position. If you wish to discuss other opportunities, then please contact.