Job Description
Learning & Development Specialist
Location: Manchester
Salary: £35,000
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. We look after thousands of patients in our clinics every week and it's a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
An exciting opportunity has become available for a L&D Specialist to join our team, covering North of England, Scotland and Ireland.
Are you experienced in sales training, in an optical or retail environment with a passion for driving success? Do you excel at coaching teams and individuals to deliver exceptional sales performance? If you're looking to work in a dynamic environment where you can have a real impact, then this opportunity offers an exciting opportunity to be part of a fast-growing business.
We are looking for a L&D Specialist to deliver high-impact training and coaching, to our teams that will include Patient Advisors, Managers and Optometrists. You will be responsible for helping sales teams achieve their KPIs, delivering training tailored to business needs, and ensuring excellent patient interactions.
A significant aspect of this role will involve optical skills training with colleagues across your region and as such a background in optics is preferred, but not essential.
Responsibilities will include:
* Delivering training programmes and learning initiatives that are aligned with the business goals
* Act as a point of contact for colleagues & managers who have questions relating to training and development within your region and where appropriate the wider business
* Work closely with operational management teams throughout your region to gain a full understanding of their needs, training requirements, and how these align with business priorities
* Utilise the most appropriate learning strategy in relation to the needs of our colleagues & business which is aligned with the identified need, including e-learning, in person/virtual workshops, and coaching
* Develop and maintain the quality of materials and resources available for our colleagues which enable and promote performance development
* Continual assessment of performance within your region to identify opportunities for improvement
* Develop productive and mutually beneficial relationships across all operational teams to support and promote individual and business performance
This role requires excellent communication skills and a passion for supporting people with their learning and development.
The job holder will be expected to be able to demonstrate;
* Experience in sales training and a proven track record of success
* Strong commercial acumen and the ability to adapt to different clients
* Excellent organisational and communication skills
* Ability to work independently and as part of a team
Benefits
* Salary of £35,000
* State of the art, modern working environments
* 29 days annual leave
* Free Laser Eye Surgery and Intraocular Lens Surgery
* Free eye tests
* Discounted prescription eye wear and sunglasses
* Generous Optical Express friends and family discount scheme
* Company Pension scheme
Optical Express is an Equal Opportunities employer