Job Description
Salesforce Developer (Sales Cloud/Service Cloud/Agentforce) - 12-Month Contract - London
This role is for all Football X Salesforce lovers.
Contracting role based in London (fully on-site) for a 12-month engagement within a retail/consumer environment working for one of Londons leading football clubs. Operating as an individual contributor within an Agile/Scrum squad, you will act as the core developer for Sales Cloud, Service Cloud, and Agentforce, owning BAU platform management, CI/CD release processes via Copado, and the AWS Connect contact centre integration - ensuring seamless end-to-end customer journeys across a complex Salesforce ecosystem.
Your responsibilities:
* Own day-to-day technical operations across Sales Cloud, Service Cloud, Agentforce, and AWS Connect post-launch, ensuring system stability and performance
* Design, build, test, and deploy bespoke Salesforce solutions using Apex, Lightning Web Components, and integrations to support evolving business requirements
* Take full ownership of the release management process, using Copado to orchestrate and automate deployments from Sandbox through to Production
* Manage and optimise the AWS Connect integration with Salesforce Service Cloud and Agentforce, including CTI screen pops, omnichannel routing, and call flows
* Act as the primary technical escalation point for system bugs, integration faults, telephony routing issues, and complex user queries
Essential skills/knowledge/experience:
* 4-6 years of Salesforce development experience - essential
* Deep, hands-on expertise in Sales Cloud and Service Cloud with practical Agentforce deployment experience
* Proven proficiency in Copado for CI/CD pipeline ownership and release management - essential
* Hands-on experience configuring and maintaining AWS Connect (Amazon Connect), including CTI adapters, contact flows, and omnichannel routing
* Strong Apex and Lightning Web Components development skills with a clear understanding of declarative vs. programmatic approaches
* Working knowledge of Data Cloud, MuleSoft, Commerce Cloud, and Marketing Cloud for ecosystem alignment
The Offer
* Day Rate: £500/day (inside IR35)
* Length: 12 months (Extenstion Potential)
* Mode: London Office (Onsite)
* Start: ASAP