Description An experienced Assistant General Manager is required to lead and grow Wincanton’s business on one of its key accounts. This is an excellent opportunity to work with a key strategic customer base, involving multiple management of contracts on a multi-user site. Reporting to the General Manger, the successful candidate will be responsible for delivering a safe, efficient and successful operation, whilst managing significant change within the business, with key stakeholders, and our on-site customers, leading and developing the Wincanton contract teams, and growth into new areas of the customer’s business whilst driving excellence through a Lean CI model. This role is a site based role, in Middlewich and requires a natural leader, someone who has an ability to engage with all stakeholders and an ability to successfully implement change. This is an excellent opportunity to work in partnership with a multi-user customer base and support established and talented contract teams. Key Accountabilities Overall responsibility for the overall Health, Safety and Well-being of all colleagues working on the account. To develop the Key Account Plan in alignment with Wincanton’s and the customers growth agenda to ensure a joint delivery of key milestones within the plan to achieve customer satisfaction, reduce duplication which will increase our ability and agility to service our customer. Identify new ways to grow the customers supply chain to prevent status quo. Establish engagement plans with key customer stakeholders to enhance relationships at all levels of the business. Provide leadership to the contract teams in formulating and delivering the Operational Master Plan. Lead the Continuous Improvement programme on site to ensure that a CI approach is undertaken in relation to processes, systems, equipment, and facilities. Ultimate responsibility for the professional and personal development of colleagues working on the contract, and ownership of recruitment and people retention. Establish the existing site as a leader in terms of innovation and new technologies. Identify and manage the implementation of investment and site improvement projects. Competencies Experience in leading all aspects of a multi-site, customer led operations and proven track record in delivering innovative performance improvements and operational excellence. Knowledge of the complete life cycle of a contract. Strong experience of manufacturing logistics / supply chain with varying levels of complexity. Knowledge of support services / contracts business model (including 3PL) highly desirable. Experience of new business tenders and managing startups and business transfers is ideal. Excellent commercial acumen - understands dynamics of ‘open/ closed book’ contracts & develops a profit centre approach & culture amongst the Account team that is focused on bottom line performance. Agile approach to strategy and planning with a proven experience of adapting operational plans to changing customer requirements whilst also achieving a commercial benefit. Has worked within Continuous Improvement programmes and can demonstrate an appreciation of key methodologies and approaches. Understands how to use IT / technology to drive performance. High level of self-awareness (including via psychometric profiling) and takes accountability for own development. Seeks and provides feedback on a regular basis. Highly numerate and excellent written skills. Strong planning and analytical skills. Behaviours Succeeds in building effective stakeholder relationships with the ability to influence management team’s thinking to deliver high performance through a culture of accountability and ownership. Demonstrable exemplary customer relationship management skills with the flexibility in style, approach to manage a number of clients with varying requirements at the same time. Well-developed interpersonal skills with an ability to influence at all levels. Able to manage conflict and tough conversations including complex IR issues. Experience of change management processes including successful delivery of change. Understands how people react to change and how to lead and manage through this. Able to manage Equality and Diversity issues and creates a culture of respect and “Dignity at Work” for all. Understands team dynamics and composition and applies knowledge to develop high performing teams. Understand key drivers to achieve high levels of employee engagement and uses these to deliver high performance. Personal resilience, tenacity and motivated by achievement. Must be an effective communicator and able to develop good working relationships across all levels.