Overview
A well-established group of companies specialising in heavy materials handling is seeking to expand its team. The group operates across the UK and Ireland, providing equipment such as lift trucks, container handlers, and hydraulic cranes, predominantly used in ports and other heavy industries.
This particular role is within the division focused on after-sales support — a customer-driven environment that covers servicing, spare parts supply, maintenance contracts, equipment rental (short and long term), performance reporting, and the commissioning of new machinery.
The Role
The Role will be responsible to the Operations Manager and will be varied. Given the dynamic nature of the service department, daily agendas can change very quickly so time-management and the ability to prioritise is essential. The role includes, but is not limited, to the following:-
· Receive incoming service requests and despatching of technical engineers
· Arrange spare parts shipments to coincide with arrival of engineers and for return visits
· Arrange ancillary equipment as directed by the engineer / Operations Management
· Oversee time sheets to ensure working hours are reflected through to salaries and all overtime approved.
· Liaise with suppliers (oils, access platforms, engine suppliers) for assistance and/or labour resource
· Manage Company's own fleet of rental machines
· Liaise with customers for booking-in routine servicing
· Manage engineer vehicles and replacements, uniforms and PPE
· Cover for Operations Manager in absence of holidays or customer visits
· Issue reports from operating system on request
· Ensure Company operations are kept compliant
· Maintain the profitability of the Company
· Keep records of Company training and highlight training shortcomings
· To take out-of-hours calls from customers and to despatch engineers out-of-hours, if required. Given this is a chargeable service, £50 per call-out is paid to the Service Controller for each call-out completed to compensate for invasion of personal time
The Company operates a dedicated software programme (Protean) – Full training will be provided both in-house and also, if required, externally
The Person
· Must be an excellent communicator – especially over the telephone
· Will have a friendly 'can-do' attitude and make customers feel comfortable that their issue will be sorted
· Technical competency is not essential but the candidate would be capable of logical thought processes
· Will have a degree of commercial awareness and the need to achieve jobs on or below budget
· Will be very customer-focussed and will keep his/her promises
· Have strong MS Office skills (Word, Excel and Outlook)
· Can work amongst an essentially male-orientated environment
Training
It is understood the Company's activities are somewhat niche so full product and systems training will be given at the outset. This will be held in the office in a one-to-one classroom environment as well as visiting customer sites to understand their needs and requirements if deemed necessary
Job Types: Temporary, Fixed term contract, Temp to perm
Contract length: 8 months
Pay: £25,000.00-£38,000.00 per year
Benefits:
* Additional leave
* Company pension
* Flexitime
* Life insurance
* Sick pay
Work Location: In person