As part of our continued commitment to excellence, we're looking to expand our Repairs & Maintenance Liaison team within our Operations Directorate.
As a key member of our Housing Repairs and Maintenance team, you will be a point of contact for tenants, leaseholders, and stakeholders regarding repair and maintenance enquiries and complaints. You'll be responsible for managing customer feedback, coordinating repair responses, and ensuring service excellence from first contact through to resolution.
You will also support our compliance with Awaab's Law, helping us resolve issues like damp and mould, safeguarding the health and wellbeing of our tenants.
Key responsibilities
* Managing customer feedback (compliments, comments, complaints) in line with regulatory standards.
* Undertake formal investigations into customer complaints and provide a written response.
* Supporting compliance and safeguarding residents through timely issue resolution.
* Producing performance reports and delivering presentations based on complaint trends.
* Promoting continuous improvement and service quality across operational teams.
* Providing administrative support and maintaining accurate records.
Why Join Us?
* Be part of a passionate, award-winning team driving change in housing services.
* Work for a forward-thinking organisation that puts people first.
* Benefit from flexible working, generous leave, and professional development opportunities.
* Help shape services that directly improve the quality of life for thousands of tenants.
Due to the nature of the role, all interviews will be held in-person only.
For further information and for an informal chat, please contact mike.clarke@ashfield.gov.uk
Closing date: 19 June 2025
Interviews: 27 and 30 June 2025
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