Key Skills & Attributes
* Produce bespoke reports for internal teams and external customers on both a regular and ad hoc basis.
* Act as a point of escalation for complex business queries.
* Build and maintain prospect lists to generate new leads through telephone, email, and mailshot campaigns.
* Communicate positively and enthusiastically about MLA’s services to customers.
* Collaborate with management on new and emerging market opportunities.
* Conduct commercial negotiations with customers and key stakeholders.
* Perform due diligence to ensure all customers hold valid registrations and accreditations.
* Maintain and update system databases across multiple platforms.
* Manage the smooth onboarding of new customers.
* Oversee inactive accounts, placing cases on hold and safeguarding the business.
* Follow up on internal campaigns to capture and nurture new business.
* Keep all departments informed of contractual changes with customers.
* Foster stronger, more effective customer relationships.
Note: This list is not exhaustive and may evolve with the role.
Skills & Knowledge Required
* Strong IT skills, including proficiency in Excel.
* Exceptional attention to detail with the ability to analyse and validate data.
* Ability to work independently while being a proactive and enthusiastic team player.
* Excellent organisational skills with the ability to prioritise and meet deadlines.
* Outstanding interpersonal skills, with clear and professional verbal and written communication.
* Ethical and transparent in dealings with customers.
* Courteous yet confident in approach.
* Respectful of customer and business confidentiality.
* Strong problem-solving skills with proven multitasking abilities.
* Previous experience in a customer support or commercial support role.
Education & Experience
* Experience: Minimum 4 years in customer service (preferred).
Why Join Us?
* Be part of a dynamic, growing company with a collaborative culture.
* Competitive salary and benefits package.
* Opportunities for professional development.
* Positive and inclusive working environment where your contributions are valued.
#J-18808-Ljbffr