EF Corporate Learning is the world’s first and largest corporate language training provider. Delivering language training for organizations since 1965, we have trained over 20 million learners online since 1996. Many of the 3,000+ multinational organizations we serve have partnered with us for more than 15 years.
Our award‑winning method is built on the largest dataset of language learners in the world, drawing from 2.2+ million English assessments, 5+ million live private classes yearly, and countless more learners engaging in structured self‑study every day. The result is a learning experience with 3× better engagement and progress, helping teams find their voice faster.
Job Description
We are looking for an Account Manager to join our Renewal Sales Team based in London. The role will manage mid‑market client accounts across the EMEA region, ensuring continued success and satisfaction, and driving renewals of language training programs.
The Opportunity
The position is based in our Global EF office in Chelsea, London, with the possibility to work from home on Fridays.
Key Responsibilities
* Own the B2B renewal sales cycle end‑to‑end—from discovery and needs analysis to value proposition delivery and negotiations with senior stakeholders.
* Drive account growth by identifying expansion opportunities through proactive outreach, strategic relationship building, and service‑level optimization.
* Write and deliver compelling pitch presentations, demonstrating deep market understanding and positioning our services against competitors.
* Coordinate and execute learning program operations to enhance client engagement, satisfaction, and long‑term retention.
* Monitor KPIs, identify trends, and take action to ensure timely and successful renewals.
* Collaborate with global teams across sales, customer success, and operations to deliver seamless customer experiences.
* Set objectives, forecast renewals and growth opportunities, and maintain accurate reporting of pipeline and sales activities.
The Skills & Experience We Look For
* Strong communication and relational skills.
* Excellent organizational and project‑management skills.
* Passion for selling high‑quality solutions that deliver real business impact for clients.
* Analytical skills and the ability to uncover stories behind the data.
* Fluency in English and at least one other European language (e.g., German, French, Spanish, Italian).
* Professional working proficiency in additional languages (Finnish, Swedish, Dutch) is a plus.
* Experience working in sales, customer success, or education and/or with business stakeholders is a plus.
What We Offer
* Working in a multicultural global team with a vibrant and energetic group of colleagues.
* Comprehensive and supportive onboarding and continued personal and professional development and career‑progression opportunities.
* A competitive salary and benefits package.
* Length‑of‑Service Recognition, including a paid sabbatical.
To Thrive At EF, You Will
* Have strong personal drive and energy.
* Be curious about our clients’ businesses and how our solutions can enable their success.
* Possess an entrepreneurial spirit with a “nothing is impossible” mindset.
* Enjoy having ownership and autonomy.
* Enjoy working in a fast‑paced, results‑driven environment.
* Be passionate about learning and language.
With campuses and offices in over 50 countries, we offer a truly global and collaborative environment.
EF is proud to be an equal‑opportunity employer and is committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience, and everything else that makes you unique.
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