Resident liaison officer

Resident Liaison Officer (RLO) - External Works

Salary: Up to £32,000 + Package

Location: Sutton

Job Type: Permanent

Fortus Recruitment Group is a specialist recruitment agency within the repairs, maintenance, and social housing sectors. We are currently partnering with a leading contractor delivering external planned maintenance works across residential properties in Sutton and the surrounding areas.

As the Resident Liaison Officer, you will act as the primary link between residents, client representatives, and operational teams, ensuring clear communication throughout the programme of works. You will play a key role in maintaining resident satisfaction, facilitating access, and helping projects progress efficiently with minimal disruption.

Key Responsibilities

• Serve as the main point of contact for residents throughout external planned maintenance.
• Communicate project information, schedules, and updates to residents in a clear and professional manner.
• Arrange appointments, access requirements, and resident consultations.
• Conduct resident visits, property surveys, and pre-start meetings where required.
• Work closely with site management teams to coordinate access and resolve any issues.
• Manage resident enquiries, concerns, and complaints promptly and effectively.
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