Assistant homeowner services officer

Job Title: Assistant Homeowners Services Officer

Location: Eastleigh

Salary: £26,835

Hours: 37 hours per week

Contract: Permanent, Full Time

About the Role

We're looking for an Assistant Homeowner Services Officer to join our client, a Specialist Residential Services team, a full time basis.

In this role, you'll support and deputise for Homeowner Services Officers, acting as the first point of contact for customers and ensuring a high standard of service across all homeowner-related matters.

Additionally, you'll work closely with legal teams to support the preparation of Landlord Management Packs related to the sale of leasehold and freehold properties, and provide administrative support across the wider Homeowner Services function.

What We're Looking For:

* A good understanding of leasehold and shared ownership arrangements
* Knowledge of key legislation including the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act
* Experience in applying leasehold law to QLTA and Section 20 consultations, consents, enfranchisement, lease extensions, service charges, and assignment of leases
* Confidence when dealing with sensitive and complex situations, with the ability to remain professional and solution-focused