Fitness and Active Communities Role
Reporting to: Fitness Manager / Gym Manager / Club Manager
Role Statement:
To meet stakeholders expectations by providing an outstanding range of gym and class services, along with providing key studio programmes to the community.
Key Accountabilities:
To work in partnership with the Fitness and Coin Street Community Teams
· Enter and read communications via the Day Book/Memo folder
· To report directly to the Club Manager and Active Communities Manager
· Work with Coin Street and support/ lead on their community engagement programmes.
· Coordinate Community-based classes and help design and run grant-funded programs brought about through Coin Street collaboration
To provide a welcoming and efficient environment for all members and guests
· Foster a friendly and accessible atmosphere within the gym team
· Deal quickly and efficiently with members enquiries
· Pro-actively offer technique correction and alternative exercises
· Encourage and support members in training incl. spotting etc
· Handle customer complaints firmly and with tact
· Deliver gym floor-based classes
· Be prepared to cover classes at short notice or deliver an alternative class
To collect and report on user feedback
· Collate and record customer comments
· Complete questionnaires and data as and when required
· Use Member feedback to create ever-evolving Fitness and community classes and studio time table
To provide a clean and safe environment for all staff and users
· Complete and record daily health and maintenance checks
* Regularly check the toilets and changing rooms to ensure that they are in a suitable state for customers including filling consumables.
· Ensure high standards of cleanliness throughout the centre by:
- Cleaning gym equipment, gym area and studios
- Picking up rubbish and emptying bins
- Replenish stocks (wipes, hand towels, etc)
- Returning all equipment to its right place
- Removing dangerous or toxic materials
- Observe and record areas that require attention
· Conduct regular audio/visual checks in gym and report any faults via the relevant reporting system
· Prompt reporting of faulty gym equipment via the relevant reporting system
To be responsible for upholding health and safety procedures
· Report incidents and accidents to the Duty Manager
· Be aware of building evacuation procedures
· Report any matters of concern to Duty Manager
To conduct effective inductions and Personal Programmes for gym users
· Consider and respect individual needs
· Provide an appropriate Fitness Programme
· Monitor individual progress and review regularly
· Demonstrate effective use of equipment and check user understanding
To support all staff in contributing to a positive working environment
· Be available to cover any member of staff in an emergency
· Be prepared to perform any task at short notice that will enable the smooth running of the organisation
· Be prepared to undertake training as required
· Attend meetings as and when necessary
· Consider the needs of other people
Performance Indicators:
· Mystery shop feedback
· Achievement of positive customer feedback – member survey & informal
· Positive Feedback from Community Classes
· Achievement of all users targets
· Maintenance of accurate records
· Cleanliness levels
· Prospecting Data
These accountabilities are not an exhaustive list. You must undertake any other reasonable duties set by your Manager.
Person Specification:
Skills: Essential
* Excellent customer services skills
* Open to new ideas and self development
* Ability to handle customer complaints with tact
* Good communication skills at all levels including written and oral
* Good organisational skills
* Ability to work under pressure
Skills: Desirable
* Knowledge of computerised member management system (ideally Legend)
* Good Word and Excel skills and general computer skills
* Awareness of health and safety
Qualifications and Experience:
Essential:
* Experience in Customer Services
* Level 2 Fitness Instructor Qualification
* Ability to comply with JHT DBS policy
Desirable:
* Level 3 personal Trainer qualification
* Experience in Health and Fitness Industry
* Experience in teaching group classes
* Group exercises qualifications eg. Les Mills, indoor cycling
* Additional specialist fitness qualifications eg. pre/post natal
* Current 1st Aid Training
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