Overview
This role is a 6 month fixed term role, working 40 hours per week, any 5 in 6 days. We are open Bank Holidays (excluding Christmas & New Year) and Saturdays, so these are classed as normal working days (additional inclusive annual leave in return).
Our drivers are the face of our business and their interaction with our customers is crucial to our success.
In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
You will need to work as part of the wider team, always looking to help out the office team and our cold store operation. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
We’re passionate about making a real difference to people’s lives with delicious and nutritious meals for everyone to enjoy.
We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.
Salary & Benefits
£11.45 per hour
* Bonus + benefits
In addition to your salary, you will receive a comprehensive training program, generous annual leave holiday entitlement with the ability to buy additional annual leave, retail discounts, free turkey (or voucher) at Christmas and much more!
Responsibilities
* Deliver frozen meals to customers in a timely manner.
* Use our app to update customers deliveries.
* Deliver exceptional customer service at all times.
* Undertake pre‑shift inspection of your van.
* Drive safely, responsibly, and within the law.
* Clean and refuel your van as and when needed.
* Contact the office with any discrepancies or delays.
* Ensure customer confidentiality.
* Help the office team and picking team when required.
* Report health and safety, stock quality, and mechanical issues.
* Assist the team if another member is absent or on holiday.
Qualifications / Personal Qualities
Essential
* Experience within a customer service-based role.
* Full UK Manual Driving Licence.
* Basic computer literacy including use of phone apps.
* Evidence of work stability.
* Basic secondary education.
Desirable
* Experience of multi-drop delivery role.
* Experience within a care-based role.
* Health & Safety awareness.
Personal Qualities
* Friendly, approachable, and reliable.
* Passionate about delivering excellent customer service.
* Good attendance and timekeeping.
You must have held a manual driving licence for at least 3 years.
All offers of employment are subject to a Driving Assessment, Driving Licence checks, and DBS checks.
As this role involves working with elderly and vulnerable customers, it is exempt from the Rehabilitation of Offenders Act 1974 and requires a Standard DBS Disclosure.
The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.
Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.
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