Job Title: Service Advisor - Aston Martin Sevenoaks
Job Reference: REQ10398
Date Posted: 08/10/2024
Location: Aston Martin Sevenoaks
Salary: Competitive basic salary including an uncapped OTE and bonus scheme
Hours: Full-time, including Saturday mornings on a rota basis
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discounts, purchase discounts
About Marshall Motor Group: One of the UK’s largest car dealer groups representing 24 manufacturers with 143 stores across 34 UK counties. Part of Constellation Automotive Group, offering opportunities for career growth.
The Role: As a Service Advisor, you will be the point of contact between customers and the workshop, based in the showroom. Full training provided, including induction, shadowing, and buddy system.
Who You Are:
* Previous customer service experience essential
* Passionate about delivering excellent customer experiences
* Organized, with strong attention to detail
* Comfortable managing customer expectations and working to deadlines
* Supportive of complex customer issues and team-oriented
* Tech-savvy, experience with CRM systems preferred
What You’ll Do:
* Manage customer relationships from booking to arrival
* Support customers throughout their Marshall journey
* Advocate for customers and support decision-making
* Complete administrative duties accurately
* Assist with future customer requirements
* Contribute to team efforts to provide outstanding service
If interested, apply online. Our policy is to employ qualified individuals and promote equality regardless of gender, race, ethnicity, age, sexual orientation, religion, or disability.
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