IT Support Analyst – Edinburgh
Hybrid | Permanent | Excellent Benefits | Career Development
Lorien is proud to be partnering with a leading organisation in the scientific and technology sector, currently seeking an IT Support Analyst to join their Edinburgh-based team. This is a fantastic opportunity for someone with strong 1st and 2nd line support experience who’s looking to grow their career in a dynamic, collaborative environment.
You’ll be joining a business that’s making a real impact globally, supporting cutting-edge work across multiple disciplines. As part of a close-knit IT team, you’ll play a key role in supporting users, maintaining systems, and contributing to projects that drive innovation and operational excellence.
What You’ll Be Doing
* Providing first and second line support for desktops, laptops, mobile devices, and core business applications.
* Supporting Microsoft 365, Active Directory, and other enterprise platforms.
* Assisting with user onboarding, device deployment, and system configuration.
* Maintaining network connectivity, security, and backup solutions.
* Participating in IT projects including system upgrades and security enhancements.
* Delivering excellent customer service and clear communication across all levels of the business.
What We’re Looking For
We’re looking for someone with a solid foundation in IT support and a proactive approach to problem-solving. You’ll be comfortable working in a fast-paced environment and keen to develop your skills further.
* Essential Skills:
* Strong troubleshooting skills with Windows 10/11.
* Experience with Microsoft 365 and Azure Active Directory.
* Understanding of networking fundamentals (DNS, DHCP, IP routing).
* Ability to support a 200+ user environment both onsite and remotely.
* Excellent communication and documentation skills.
* Desirable Skills:
* Microsoft 365/Azure administration.
* Windows Server 2016–2022.
* NAS/SAN storage management.
* Mobile device support (Android/iOS).
* Backup and replication tools (e.g., Veeam).
* Awareness of Cyber Essentials or ISO27001.
* Interest or experience in cyber security or risk management.
What’s On Offer
* Salary up to £35,000 (may stretch for the right candidate).
* Hybrid working model (Edinburgh-based).
* Generous holiday allowance.
* Enhanced pension contributions.
* Health cash plan and wellbeing support.
* Cycle to work scheme and retail discounts.
* Free on-site parking.
* Discretionary bonus scheme.
* Access to learning and development resources to support career progression.
This is a full-time, permanent role offering the chance to work in a supportive and forward-thinking environment. If you’re ready to take the next step in your IT career and want to be part of something meaningful, we’d love to hear from you.