Overview
Join to apply for the Post Despatch Coordinator role at Westcoast Limited.
Here at Westcoast, we are responsible for distributing some of the best-known global IT brands to resellers, retailers, and other organisations in the UK and beyond. We’re an innovative business which thrives on teamwork and the potential of our people. Join us and turn your passion into a paycheck!
Responsibilities
* Take responsibility of all assigned account queries and proactively manage until resolution, communicating with all relevant colleagues, parcel couriers, carriers, and warehouse and credit control staff.
* Raising RMAs, Credit Notes, and warehouse queries
* Chasing failed deliveries and providing further delivery instructions
* Obtaining manufacturers required authorisations
* Monitoring query types and alerting Manager of any noted patterns or trends
* Providing copy PODs and Credit Notes.
* Understanding the various return policies, validating returns requests, and raising RMAs where applicable.
* Liaising directly with Sales and Vendors to ascertain any additional information required and ensuring this is provided swiftly and queries resolved promptly or escalated as necessary.
* Proactively look at account base and develop effective account management, based on the specific needs of your customer.
* Management of ad hoc activities as required.
What we’re looking for
* Experience of working within a busy, pressurised Customer Service / Post Sales, or Administration environment
* Methodical and applies logic to tasks and decision making
* Works effectively under pressure – maintaining exceptional levels of attention to detail
* Ability to adapt to changing situations with confidence and professionalism
* Able to work well within a small team and takes a flexible and collaborative approach to tasks
* An excellent communicator, internally and externally at all levels
* Well organised and capable of managing your time and prioritising a busy workload
* Able to work within tight guidelines and conform to strict SLA’s
* Experience working in a distribution business would be beneficial, but not essential
What we offer
* We will help you grow! To help you unlock your full potential and progress your career, we provide you with all the training and development opportunities you will need to succeed. We offer funded Apprenticeships, work-based studies, and professional qualifications.
* We have a generous benefits package including, 25 days holidays and employee referral bonus scheme.
* You’ll also have access to Westcoast Wellbeing – including full Employee Assistance services, access to mental health counselling, virtual GP, Physiotherapy and Perks and Rewards, enhanced family leave policies, life insurance and schemes including eye care and cycle to work.
* Our teams enjoy many social and charitable events throughout the year.
What’s next?
If you are ready to work for a company which believes people are the most important asset, highly recognises and rewards their employees, then click apply and complete the short application process (5-6 mins).
Please note that our recruitment team handles a high volume of applications, so we may not provide individual feedback to every candidate. If you do not hear from us within 14 working days, we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative and Sales
Industries
* IT Services and IT Consulting
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