Overview
Job Title: DV Cleared Service Desk Analyst.
Location: Corsham
Duration: 6 months with possible extension
Rate: Up to £450 per day via an approved umbrella company
Responsibilities
* Manage and maintain Service Desk jobs assigned by Service Desk Manager
* Respond to calls routed to the Level 4 Service Desk as swiftly as possible, as per the priorities directed by the system authority and directed under DDP150, ensuring compliance with policies and procedures, and escalating all breaches as necessary to the Service Desk Manager
* Perform and complete the daily check list and report any issues to the Service Desk Manager; proactively report potential improvements in processes or procedures to the Service Desk Manager / Operations Management
* Report any potential security risks using the directed authority processes as soon as possible
* Conduct account management and processing in line with authority access management procedures, particularly focused on application or permissions for Base Skype
* Managing incidents within the system environment and across specified system boundaries
* Receiving and provisioning user accounts using bespoke system tooling
* Supporting the Continual Service Improvement of existing Incident management processes and procedures
* Supporting, and deputise for, the Service Operations Service Desk Manager
* Support the production and distribution of Management Information from Service Management Tooling
Mandatory Skills
* TILv3 Foundation minimum
* Competent with MS Office Automation Tools
* IT Service Desk Experience
* Experience of ITSM tooling such as Remedy
* Strong Communication Skills
Desirable Skills
* Experience of working with MOD deployed IT systems.
If this is the role for you please submit your CV at your earliest convenience.
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