Vacancy Name: Collections Administrator
Vacancy No: VN480
Employment Type: Full-Time
Business Name: PayPoint Network Ltd
Location: Welwyn Garden City
Job Details
Retail Collections Administrator
Job Summary/Purpose
The main aspect of this role is to effectively manage and recover failed Direct Debits on a daily basis to keep company debt and associated risks to a minimum.
Main Responsibilities
1. Deal daily with any Direct Debit failures within the allocated area, chasing outstanding/late payments, demonstrating commercial awareness and business aptitude in decision-making regarding failed Direct Debits.
2. Manage terminal status to ensure debt risk is minimized and allocate payment receipts.
3. Run debt reports to ensure all outstanding debts are up-to-date and initiate legal processes where appropriate and recoverable.
4. Maintain a professional manner when communicating with agents and suppliers to portray a positive image of the company.
5. Monitor regular offenders of debt, issuing letters, emails, and telephoning retailers as appropriate.
6. Proactively work with retailers failing Direct Debits to reduce decommissions.
7. Maintain an audit trail of communication activities on PayPoint systems, databases, and spreadsheets, ensuring compliance with standards and data protection.
8. Handle potential retailer and customer fraud cases on an ad-hoc basis.
9. Contribute as a team member to support team development and pursue personal development to improve performance.
10. Identify and recommend new or improved working practices to ensure success.
11. Manage retail debt queries or legal responses on an ad-hoc basis.
Essential Attributes
* Excellent and confident telephone manner
* Flexible, proactive, and creative approach
* Ability to work under strict guidelines and targets and cope under pressure
* Excellent written and verbal communication skills
* Team player who can also act on own initiative
* Proficient in IT packages such as Word, Excel, Outlook, and the Internet
Desirable Attributes
* Strong negotiating skills
* Previous debt collection experience
Note: The job description appears to be cut off at the end, but the core responsibilities and attributes are included above.
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