What you'll bring to the team
Location:Thorpe Park
Hours:Full time, part time, weekends & holidays
Contract Type:Seasonal, until November 2025
Working as a Team Leader for Retail & Fastrack at Thorpe Park means helping us to create memorable experiences, as well as taking every opportunity to maximise sales and revenue each day. Alongside responsibility for your units, you will play a vital role in delivering the day-to-day operation of the department (including undertaking Duty Manager shifts), whilst following and enforcing Health & Safety guidelines and policies to ensure we keep all our guests and colleagues safe.
Responsibilities:
* To help and support the Retail & Fastrack department in achieving sales, profit protection, service and H&S targets and standards.
* Daily operation of units, ensuring the opening and closing is completed, handling queries from both guests & team members and using enhanced till privileges to perform refunds, cashing out and financial checks
* Assisting the Retail & Fastrack Management Team by overseeing seasonal host and senior host teams and supporting with performance management & development
* Conduct regular mystery shop audits and be prepared to give feedback & development points directly to the member of staff involved
* Ensure that the shops, units and kiosks are always presented in an industry leading way, with cleanliness, accuracy of pricing and stock availability in the forefront
* Ability to make and act upon day-to-day decisions confidently and independently to ensure that the department is represented in a positive way to the wider park
Qualifications & Experience
No previous experience required, justenthusiasmandeagernessto learn!
Show us you’reguest obsessedby beingpositiveandhelpful.
Go together to show our guests that’s you care!
Benefits
Go together to show our guests that’s you care!
* Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
* 25% discount in our retail shops and restaurants
* 40% discount online off LEGO, and much more!
* Free bus from Staines station for all employees
* Fortnightly pay
* Free staff parking
* Ongoing training & development to have alonger-termcareer in Merlin
* Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range
GBP £12.58/Hr. #J-18808-Ljbffr