Job Description
Reporting to the Depot Manager, the Customer Services Administration Manager will maintain and improve performance levels in terms of the management of the specific client base on site, proactively seeking new ways of working for the good of the client and our business.
Working hours: Monday to Friday, 08.00-16.00
Key Duties of a Customer Services Administration Manager:
1. Creation of Monthly customer pack reviews.
2. Attend and manage regular reviews with the client on site and off site.
3. Identify opportunities to reduce operational costs by improved efficiency and, or process.
4. Identify, where possible, opportunities for revenue generation with the client.
5. Produce and deliver relevant KPIs which have been agreed within the service level agreement on a daily, weekly and monthly basis.
6. Manage the client’s stock and work within contractual SLT’s.
7. Generate detailed inbound, storage and outbound profiles by client.
8. Ensure adherence and compliance to Company H&S and environmental policies and procedures, and that best practice is applied within the operation.
9. Support and manage internal audits in all departments.
10. Ensure that the senior management team are kept informed of issues that arise by producing an accurate and meaningful daily report.
11. Manage customer expectations with all relevant paperwork adhering to contractual obligations.
12. Manage the POD Admin team to ensure full compliance with customer expectations.
13. Liaising with Warehouse and transport operations with any queries to ensure correct outcome is achieved.
Qualifications
14. Have a good working knowledge within a Warehouse and Logistics operation.
15. Attention to detail/accuracy including analysing financial data.
16. Strong ability to coach, develop and drive teams forward to reach set business objectives.
17. Computer Literate in Microsoft Excel, Word, Outlook.
18. Ability to work as part of a team or as standalone.
19. Strong and effective communicator at all levels specifically client facing.
20. The ability to work efficiently and accurately under pressure.
21. Effectively prioritise workload to meet set deadlines.
22. Be proactive and make good decisions.
23. Work and communicate effectively across multi-functional departments.
Additional Information
As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
24. Annual Leave - Competitive holiday entitlement of 25 days plus the 8 bank holidays.
25. Company Bonus – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme.
26. Private Medical Cover – This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa.
27. Pension scheme -We want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 5% employee and 8% employer.
28. Life Assurance - x 4 your annual salary.
29. Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
30. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
31. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
32. Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!