Overview
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision: "Working together to provide outstanding care for our community." Royal Berkshire Hospital is pleased to announce that following our CQC inspection we have been rated 'Good' with inspectors reporting significant improvements. The Trust's overall rating has also improved to 'good'.
We value candidates who bring their unique personalities, skills and experiences to the Trust. When completing your application, highlight your individual achievements and strengths and show how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI-generated content is discouraged by the Trust and may diminish your chances of success.
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people. Why not come and join us? We offer a range of learning and development for all employees, whether clinical or non-clinical.
Role
We are pleased to offer an exciting opportunity to join our team at the Royal Berkshire Hospital in Reading. We have been accredited as a GOOD hospital following the CQC inspection and are looking to employ a dynamic, confident, motivated and enthusiastic individual to join the Therapies team to manage the administrative processes of the Therapies service and support some of the Elderly care clinics. In this role you will work closely with the Professional Lead of Physiotherapy, undertaking an array of responsibilities and tasks to support the smooth running of the Therapies service.
Responsibilities
* To work closely with the Professional Lead of Physiotherapy and assist in the timely and accurate completion of a variety of essential service tasks.
* To work unsupervised and meet deadlines as necessary.
* To communicate effectively with the multi-disciplinary team and the public, promoting good working relationships.
* To be a physiotherapy receptionist and patient contact clerk working in the physiotherapy outpatient clinic at the Royal Berkshire NHS Foundation Trust Hospital.
* To facilitate both New and Follow-up patient bookings for the department, as this department does not have the support of the contact centre/booking office.
* To work effectively as a team member in carrying out administrative duties to assist clinicians in their roles.
* To participate in providing a high quality, effective and efficient physiotherapy service.
* To undertake delegated tasks to contribute to the safe and smooth running of the service.
* Experience of handling a high volume of patient bookings/call centre work.
* IT skills including email, database experience and Microsoft Office.
* Excellent keyboard skills - able to input data rapidly and accurately.
* Understanding of hospital working.
* Proven experience of working with the general public.
Desirable criteria
* Previous experience of health or social care setting.
* Knowledge of EPR; good communication skills - able to communicate with internal and external stakeholders.
* Proven competency in verbal and written English (GCSE English or equivalent).
Additional information
Reading sits on the River Thames and is served by road and rail links to London, Oxford and Southampton. Reading offers excellent leisure, shopping, and a thriving cultural scene, making it a wonderful place to live, work and play, with facilities for families and a range of schools.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our values are: Compassionate, Aspirational, Resourceful, Excellent. By applying for this post you acknowledge that information contained in your application may be transferred to our applicant management system. If appointed, information may also be transferred to the national NHS Electronic Staff Records system. Appointment to any position is conditional on satisfactory completion of core NHS Employment Checks. Information disclosed in your application will be checked and any offer may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments, with the exception of executive positions, are subject to a 6 month probationary period. The Trust may close any vacancy prior to the advertised closing date due to high response levels. The Trust is committed to a smoke-free environment; smoking is not permitted on any Trust sites. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and Disclosure to the Disclosure and Barring Service where required.
Staff benefits
* Flexible working opportunities and a strong emphasis on work-life balance
* Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part-time staff
* NHS pension scheme
* Employee Assistance Programme
* Money Advice Service
* Generous maternity, paternity and adoption leave for eligible staff
* On-site nursery (based at RBH)
* Full educational library services
* Cycle to work scheme, lockable storage for cycles
* Bus to work scheme
* Excellent rail and bus links
* A wide range of NHS discounts for staff
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