Job Title: Housing Officer Location: South Wales Salary: £27,260-£42,280 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type: Permanent Purpose of the Role: The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: * Manage a caseload of Service Users. * Conduct dispersals, inductions, and welfare checks. * Signpost SUs to local services (e.g., healthcare, shops). * Arrange and support transport or relocation as needed. * Ensure the health, safety, and timely move-on of Service Users Managing Properties: * Conduct monthly inspections and arrange necessary maintenance. * Prepare properties for re-occupation or hand back to landlords. * Maintain compliance with health and safety standards. * Ensure minor repairs are completed and inventory is managed. Required Skills: * Experience as a Housing Officer or similar role. * Awareness of diverse cultures and backgrounds. * Empathetic, adaptable, and resilient. * Strong problem-solving and communication skills. * Well-organised with effective planning abilities. * Able to work independently and as part of a team. * Full UK driving licence required. Benefits: * 25 days annual leave plus bank holidays * Health Membership * Life cover * 6-month probation period * 4% employer and 4% employee pension contribution * Laptop, phone, and other equipment as needed * Employee Assistance Programme * Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today