Job Title: Call Handler
Location: Southside of Glasgow
Contract Type: Temporary
Rate: £ hour
Shifts: 3 days on/ 3 days off - variety of shifts (including nightshift)
About the Role:
We are seeking a highly motivated and reliable individual to join our fast-paced, multi-functional control room team. This role involves handling a variety of critical and sensitive calls, ensuring prompt and effective responses to a wide range of situations.
Key Responsibilities:
• Responding to Telecare alarm activations and providing reassurance and support to vulnerable individuals.
• Handling Anti-Social Behaviour reports and escalating appropriately.
• Managing Out of Hours (OOH) support lines for housing repairs and homeless presentations.
• Monitoring CCTV systems and responding to incidents in real-time.
• Receiving and processing fire and intruder alarm activations from residential andmercial properties.
• Liaising with council wardens, emergency services, and external contractors to coordinate timely interventions.
Essential Skills & Experience:
• Excellentmunication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and situational awareness.
• Experience in a call handling, emergency response, or control room environment is desirable.
• Familiarity with housing services,munity safety, or Telecare systems is an advantage.
• IT literate with the ability to learn bespoke systems quickly.