Join to apply for the IT Operations Analyst role at Lockton
Overview
Lockton Re is looking to hire an IT Operations Analyst to join our growing Business Technology team - supporting the business in a crucial point in our growth journey.
Your Responsibilities
* Diagnosing and resolving end user queries across the business application portfolio, including liaising with appropriate infrastructure and development teams.
* Providing face-to-face desk side support and being visible to the business.
* Administration of user accounts across all applications, manage license allocation and monitor usage.
* Testing of upgrades and patches to ensure no break in application availability.
* Providing end user training and maintaining documentation.
* Proactively improving efficiency and automation.
* Maintaining application catalogue and drive compliance with internal security and operational controls.
* Assisting with projects as needed.
Qualifications
* Ability to work independently and as part of a team.
* Excellent customer service and communication skills.
* Basic understanding of IT Service Management.
* Knowledge of reinsurance, Salesforce, OpenTwins, document management preferred.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Insurance
#J-18808-Ljbffr