Customer Experience Advisor – Derby MP Branch
Location: Derby MP Branch
Hours: 28 hours per week, rota Monday to Saturday, 8am-6pm
Responsibilities
* Act as the first point of contact for customers in branch or over the phone
* Assist with day‑to‑day transactions, queries and servicing
* Answer customer calls in the contact centre
* Build relationships and find solutions
* Develop knowledge of services and products to help our customers
* Identify new ways to improve the customer experience
Qualifications
* Proven ability to deliver outstanding customer service either face‑to‑face or over the phone (Required)
* Effective communication skills to truly understand customer needs (Required)
* A real desire to go above‑and‑beyond for customers (Preferred)
* Effective team working skills with a flexible, can‑do approach (Preferred)
* Openness to a broad range of activities even if outside of standard expectations (Preferred)
* Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)
Salary & Benefits
* £25,000.00 - £31,579.00 per annum (depending on experience)
* £500 annual cash allowance for benefits
* 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service; option to purchase up to 5 contract days per year
* Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
* Pension: 8% contribution from us; up to 12.5% if you contribute; option for cash conversion
* Death‑in‑service and income protection insurance; discounted rates for additional life assurance and critical illness cover
* Share plan participation
* Employee product offers with no fees
* Competitive rewards reflecting impact and value
* Wellbeing partners: fitness, mental health, social and financial support
* Support for various life stages (parenthood, pregnancy, menopause, etc.)
* Volunteer opportunities to give back to communities
* Global growth opportunities across the international network
Right to work in the UK
All candidates must have the right to work in the UK to commence employment with Santander.
Equal Opportunity
We are an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
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