Position: OH Customer Services Specialist
Location: Abingdon
Reports to: Occupational Health Customer Services Supervisor
Peopleforce Recruitment are supporting one of their long-standing partners in sourcing a customer care specialist. This pattner provides Occupational Health services that support workplace health and safety. The OH Customer Services Specialist is a key role within their Toxicology team, responsible for delivering excellent customer service, managing bookings, and ensuring smooth clinic operations.
Key Responsibilities
• Respond to customer queries by phone and email, providing clear and professional support
• Manage bookings for Occupational Health services and guide customers through the process
• Set up and maintain clinic schedules and ensure appointments are accurate
• Work with third-party providers to ensure clinics run smoothly
• Communicate with internal teams, such as Clinical and Laboratory, to resolve queries
• Follow standard procedures, prioritise tasks, and meet SLAs and KPIs
• Carry out general administrative duties
• Support team and business goals as needed
Experience & Skills
• Good written and verbal communication
• Previous customer service experience (desirable)
• Confident using Word, Excel, Outlook; Salesforce experience is a plus
• Strong problem-solving and prioritisation skills
• Customer-focused with attention to quality and detail
Competencies
• Customer Obsessed – Deliver excellent service consistently
• Pioneering – Support continuous improvement
• Achieving – Meet performance targets
• Caring – Work supportively with both customers and colleagues
• Enduring – Help maintain long-term service quality