Job Description
Posted Friday 27 March 2026 at 01:00
As the Card Room Manager, you will take responsibility for the overall management of the Poker Room including managing the poker supervisors and poker dealers and the attainment of business targets.
The ideal candidate will have extensive knowledge and experience in operating Poker in a casino environment.
You will be commercially focused with a track record of great team engagement and the ability to manage and deliver exceptional customer service.
As our Card Room Manager you will have autonomy with a supported structure to deliver the best poker games. You will be able to empower the team to deliver exceptional service levels to a seasoned customer base.
Skills & Experience Needed
* Lead daily poker operations and deliver standout customer service.
* Empower and coach your team to deliver the Grosvenor experience.
* Drive business performance and support new initiatives.
* Build a fun, inclusive poker community through promotions and social media.
* Ensure compliance with licensing and safer gambling regulations.
* Protect game integrity, cash, and assets.
Why Join Us?
* Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
* A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
* Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
* High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
* Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.
At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.
This is a 24/7 environment, so flexibility for nights and weekends will be a part of the role. You must be 18+ and legally entitled to work in the UK.
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