The Role
Are you ready to lead, coach, and guide a dynamic team of professional advisors? Join us as the HR Service Delivery Team Lead for UK&I and make a significant impact on our employee lifecycle support!
Join us today and be a part of our inclusive, innovative global FMCG business supported by 25,000 employees. Apply now to lead our HR Service Delivery team to new heights!
Principle Accountabilities
* People Management: Oversee recruitment, onboarding, training, development, performance, and welfare of the Advisors team.
* Technical Development: Enhance the team's technical capabilities for local SME support.
* Service Reporting: Monitor and report on service levels, initiating remedial actions or training as needed.
* Customer Relationship: Build and maintain excellent working relationships with HR and business stakeholders.
* Process Integrity: Ensure adherence to global and local processes, coordinate end-user training, and maintain documentation.
* Continuous Improvement: Drive efficiencies and improvements through change management and project initiatives.
Skills and Experience Required
* Experience: Managing P&C operations, including recruitment, onboarding, employee relations, performance management, and HR administration.
* Team Leadership: Proven ability to manage and develop teams, providing coaching, feedback, and support.
* Data Management: Proficiency in HR data management, ensuring accuracy and integrity.
* Process Optimization: Skilled in identifying inefficiencies and streamlining HR processes.
* Customer Service: Focused on delivering high-quality service to internal and external stakeholders.
* Analytical Skills: Ability to analyze HR metrics and data trends to inform strategies.
What We Offer
In return, you will receive a comprehensive compensation package including salary, bonus scheme, and additional benefits. You will work in inspiring environments that support growth, learning, and innovation. Join us in our purpose to create a healthier future for moments of relaxation and pleasure for our consumers.
Everyone Belongs
At Imperial, everyone belongs. We are proud of our inclusive culture and encourage applications from all backgrounds. For support during your application or interview process, please contact us at recruitment@impbrands.com.
About Us
We are a leading international FMCG company operating in 120 markets, supported by 25,000 employees. We are transforming and embracing a challenger mindset, fostering innovation, agility, and collaboration. Our award-winning development programs create exciting career opportunities, and we are committed to diversity and inclusion across all levels.
As a policy, Imperial Tobacco or its subsidiaries do not request payment during recruitment.
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