Your Role and What You'll Be Doing
Working as a Systems Co-ordinator for our HR system, People Platform, you’ll be supporting the Product Owner and Systems Lead in the coordination and administration of the HR Technology Platforms and Systems. You’ll also be responsible for 2nd line technical support for all HR systems, which may involve diagnosis and resolution of some complex issues.
Within this role, you’ll handle all the team document management, which involves maintaining system user guides and process diagrams, as well as providing super-user training to the wider HR team.
Supporting the HR Technology team in the co-ordination and administration of HR Systems and its work
Acting as 2nd line technical support, resolving more complex issues and logging tickets with 3rd party suppliers, escalating issues to the Systems Leads and Product Owner where appropriate
Managing the access to HR Systems and Data, in accordance with the relevant governance
Maintaining system guides and collateral, providing super-user training to the wider People team and business where required
Closely working with the Systems Leads & Data Analysts to capture and document reporting requirements, system processes and data maps
Collaborating with other system administrators across the business, and to keep abreast of wider system and data projects
Collating and cleansing data, deliver basic reporting and insight and respond to information requests with the support of the System Leads
Supporting the System Leads & Data Analysts in delivering cyclical reporting and activity
Maintaining the teams’ project plans and trackers, including documenting team actions
About You
Previous experience of working in HR, particularly in data management or systems
Previous experience of working with SAP products, ideally SuccessFactors
Excellent attention to detail with strong written, numerical and analytical skills
Exceptional organisational skills, working flexibly and prioritising workload to meet deadlines
High level of IT literacy and use of Microsoft office packages
A strong understanding of people processes, and ability to act with discretion for dealing with confidential information
Flexible approach to your work, and a positive reaction to change
Our Benefits - What We Can Offer You
25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
Generous and flexible pension schemes.
Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.
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