Information Technology Technical Specialist
My client is a global leader in FMCG and Food Manufacturing. They operate across 8 national UK sites covering international food production and supply chain management into 17 countries worldwide.
Role Overview
We are looking for an IT Technical Specialist to establish a fully functional in‑house IT specialist team to support three core sites in Glasgow, Scunthorpe and Burton. This is a brand new role.
Key Responsibilities
* Provide first and second line technical support for end users, troubleshooting O365, Windows 10, Windows Server 2016/19 and firewall security.
* Support the technical estate – desktops, laptops, printers, scanners, touchscreens and internal telephone systems.
* Assist with core networking systems including routers, switches, WiFi backups and VOIP systems.
* Manage service desk tickets using JIRA, ensuring requests are responded to within agreed SLA’s.
* Collaborate closely with the IT manager based at the Burton office and internal teams.
Required Qualifications
* Commercial experience of troubleshooting 1st/2nd line level enquiries in an IT technical support vertical.
* Working knowledge of O365, Windows 10, Windows Server 2016/19 and firewall security.
* Core networking exposure of CISCO and DNS/DHCP knowledge is a plus.
* Industry certifications – CCNA or Network+ are desirable.
Additional Information
* 25 days annual leave + 8 public holidays.
* Ongoing training and development opportunities.
* Requirement to have access to a car and be onsite 5 days per week.
Equal Opportunity Statement
Major Recruitment is an equal opportunity employer. We welcome applications from all qualified individuals.
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