It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you. You will play a critical role in driving operational excellence and enabling business transformation. You will focus on analysing, redesigning, and optimizing end-to-end processes to improve efficiency, reduce costs, and enhance customer experience. You will closely collaborat e with cross-functional teams to implement scalable solutions and support change management initiatives. What's in it for you? Discretionary annual bonus up to 20% 33 days' holiday (including bank holidays, 5 of which can be taken flexibly) Hybrid working with up to 2 days working from home Flexible start and end times around core working hours Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week EV Care Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle Up to 14% employer pension contributions Life cover up to 4x your salary Health cash plan and discounted gym memberships (up to 25% savings) 20% discount at Screwfix and B&Q Map current retail processes, identify inefficiencies, and design future-state workflows aligned with transformation objectives. Apply process improvement methodologies to streamline operations and eliminate waste. Inform and influence cross functional stakeholders with compelling recommendations for change, rooted in data and insights. Partner with Tech and business teams to implement automation solutions and integrate systems for improved process efficiency. Support organizational change by developing communication plans, training materials, and stakeholder engagement strategies to drive user adoption of new ways of working. Define KPIs and track process performance to ensure improvements deliver measurable benefits. Facilitate and support c ross- f unctional c ollaboration to ensure process changes are embedded and sustainable. Maintain comprehensive documentation of process designs, workflows, and standard operating procedures. Stay current on emerging technologies and process improvement trends to recommend innovative solutions. Tools & Technologies ERP Systems: SAP, Oracle, Microsoft Dynamics Workflow Automation: Power Automate, ServiceNow, Nintex Process Mapping & Modeling: Visio, ARIS, Bizagi Data Analytics & Reporting: Power BI, Tableau Collaboration Tools: Jira, Confluence, MS Teams Robotic Process Automation (RPA): UiPath, Blue Prism, Automation Anywhere KPIs & Success Measures Process cycle time reduction (%) Cost savings achieved through process optimization Automation adoption rate Customer experience improvement metrics (e.g., NPS) Compliance with new processes and SOPs Project delivery within agreed timelines and budgets E xperience in business process engineering, transformation, or continuous improvement. Strong knowledge of Lean Six Sigma, BPM, and process mapping tools. Experience with retail operations and systems (ERP, POS, supply chain platforms). Excellent analytical and problem-solving skills. Strong communication and stakeholder management abilities. Certification in Lean Six Sigma (Green Belt or higher). Experience with automation tools ( e.g. UiPath, Power Automate). Familiarity with change management frameworks (e.g., Prosci ADKAR). Exposure to digital transformation initiatives in retail. Strategic thinking and innovation. P roven p rocess optimi s ation and analytical skills. Collaboration and influencing. Adaptability in a fast-paced retail environment. At Screwfix, Your Wellbeing Comes First: Financial wellbeing Wagestream access to track earnings and save Access to the Kingfisher Share Scheme Colleague support fund Exclusive offers and discounts via our Hapi app Cycle-to-work scheme and savings on bikes Every day benefits Career progression and development programmes Coaching and mentoring to help you thrive Access to wellbeing resourcing including PepTalk Support networks available Sustainability at Screwfix We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us. We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone. Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application. NO AGENCIES PLEASE LI-Hybrid