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These days, we’re still just as much a family as we always have been. We have tons of integrity, we’re enthusiastic. we’re competitive and we just get it done – whatever the challenge.
At Five Guys, the Project Management Office (PMO) is the team responsible for making sure technology and business change actually lands. It focuses on outcomes, not just delivery, ensuring what gets built is understood, adopted and used across the business.
The PMO is a small, delivery‑focused function reporting to the Head of Projects and is actively being built. Its current focus is cybersecurity and Microsoft improvement, with broader programmes to follow as the business grows.
The Implementation Manager role exists because while Five Guys invests in technology, it needs stronger, hands‑on implementation to make change stick. You close that gap by personally owning rollouts end‑to‑end, creating guidance and training, running sessions and measuring adoption. This is a practical implementation role where you do the work, not just oversee it.
WHAT YOU'LL DO
1. Build and execute rollout plans from scratch
Take a workstream brief and turn it into a practical delivery plan Identify who is impacted, what changes, sequencing and dependencies Execute the plan yourself rather than handing it off
2. Create the materials that make change stick
Write clear, role‑specific user guidance and training materials Design communications people actually read and understand Run training sessions and answer questions directly Confidently guide others on using Microsoft tools including Teams, SharePoint and OneDrive
3. Track whether the change is working in practice
Build feedback loops and adoption measures Spot when something has landed poorly and intervene Stay accountable for outcomes rather than just delivery
4. Act as the bridge between IT, Security and the business
Translate technical and security requirements into usable guidance Turn real user feedback into clear input for technical teams Ensure changes feel logical, helpful and well explained
5. Bring structure and consistency to PMO delivery
Build templates, checklists and repeatable delivery patterns Establish ways of working that become standard for future programmes Manage your own risks, progress and reporting within the PMO cadence
A TYPICAL WEEK MIGHT INCLUDE
6. Drafting a rollout plan for the next phase of Microsoft changes
7. Running a project checkpoint call and tracking actions
8. Writing a one‑page user guide for an IT change
9. Reviewing adoption data to check if a rollout is on track
10. Joining alignment calls with IT, Operations and Security
11. Updating the PMO delivery tracker and escalating blockers
12. Following up with stores or teams where adoption has dropped off
HOW WE WILL KNOW THIS IS WORKING
By 6 months
13. You have delivered at least one workstream end‑to‑end, from plan to confirmed adoption
14. A repeatable rollout framework exists because you built it
15. Business teams can name you as the person who made a recent change make sense
16. IT trusts you to accurately represent business needs
17. You can show clear feedback and adoption data
By 12 months
18. Adoption metrics are measurably better on workstreams you delivered
19. The PMO has a delivery playbook with you as a primary author
20. Technology change is described as well‑managed rather than chaotic
21. New workstreams follow your patterns without starting from scratch
22. You are already planning what comes next
YOUR EXPERIENCE
23. 4 to 7 years delivering technology or change programmes hands‑on in a business
24. Built rollout plans, training or user guidance yourself and can show examples
25. Worked effectively across technical and non‑technical stakeholders
26. Tracked adoption and outcomes after go‑live rather than moving on immediately
27. Operated with autonomy, owning your workstreams end‑to‑end
28. Brought structure to complex or messy environments without waiting for instruction
OUR REWARDS AND BENEFITS
29. A generous annual bonus based on business performance
30. Pension scheme
31. Enhanced Maternity and Paternity leave
32. Electric car salary sacrifice scheme
33. Long service rewards after 5 and 10 years with Five Guys
34. Five Guys Perks & discounts
35. Invite to our annual General Managers conference – this year we celebrated in Lisbon!
36. Life assurance
37. Private medical via Vitality
38. Wellbeing support