Based at the Head Office in London, the Global Revenue and Distribution Analyst plays a crucial role in supporting the Head of Global Revenue Management, the Central Revenue Management Team, and Corinthia Hotels in optimizing revenue and fostering a revenue management culture across the brand. Reporting to the Global Revenue & Distribution Manager, this analytical role involves a diverse range of responsibilities and tasks aimed at maximizing room revenue, ensuring rate parity, maintaining revenue audit accuracy, assisting with pre-openings, conducting thorough data analysis, and monitoring pricing across various distribution channels.
As the primary point of contact for hotel-based revenue teams regarding SynXis and the Tableau BI Tool, the Global Revenue and Distribution Analyst plays a pivotal role in facilitating effective communication and collaboration between different departments.
Key Responsibilities
* Reporting Tools and Tableau BI: Conduct thorough data analysis, oversee the availability of revenue reports, and manage initial inquiries for report requests
* SynXis: Act as the main point of contact, serving as the primary liaison between hotel-based revenue teams and SynXis
* Provide ongoing support and guidance to ensure effective utilization of SynXis platform for revenue optimization
* Training and Support: Assist in creating and conducting hands-on training sessions on SynXis, Opera Cloud, Tableau, and other revenue management tools
* Content Management: Collaborate closely with Marketing to oversee current and upcoming projects concerning hotel content across all distribution channels
Duties and Responsibilities:
* Act as key user of the BI tools – Tableau and R&A. Utilize Tableau and R&A to extract, analyse, and interpret data
* Assist in collecting, compiling, and analysing data from various sources, PMS, CRS, IDeaS and market research
* Generate regular reports on revenue performance, distribution channel effectiveness, and market trends. Customize reports as needed to meet the specific requirements
* Prepare reports and presentations for senior management on revenue performance and trends
* Be the point of contact for SynXis troubleshooting (in addition to SynXis customer service team)
* Maintain the integrity of SynXis contents by regularly auditing and updating information as needed
* Support the hotel-based revenue teams to maintain Opera and SynXis systems aligned to the Corinthia standards
* Provide guidance to hotels on the effective use of revenue management systems, including Opera and SynXis
* Conduct regular property checks to ensure rate parity across every channel.
* Assist in setting up the Revenue and Distribution processes, developing standards and procedures
* Collaborate closely with cross-functional teams, including Revenue Management, hotel-based Revenue and Reservations Teams, IT, Operations, Loyalty and Sales, to address necessary issues
* Communicate effectively with stakeholders to ensure alignment and transparency regarding revenue management initiatives
* Ensure compliance with company policies and procedures related to revenue management.
* Identify opportunities for process improvement and efficiency in revenue management practices
* Stay informed about industry best practices and emerging technologies related to revenue management and distribution. Continuously seek opportunities to improve processes to enhance efficiency
Requirements:
* Bachelor’s degree from an accredited university or college in Mathematics, Computer Science, Information Management, Statistics, Economics or other relevant areas
* A minimum of two years relevant work experience
* Knowledge of hotel systems
* Proficient with reporting tools and Excel
* Proficient with Microsoft Office
* Comfortable with Revenue Management systems
* Strong analytical and data interpretation skills.
* Strategic mindset, and proficiency in revenue management systems
* Detail-oriented with a focus on accuracy.
* Conceptualizing strategies: sees patterns and trends; thinks outside the box, sees the big picture
* Strong data management and analysis skills including ability to establish data management platforms
* Experience working in a multicultural environment
* Excellent organizational with ability to manage competing priorities and deadlines
* Ability to productively interact with a wide range and level of staff and stakeholders
* Strong computer competency with work processing, spreadsheets and other IT skills