Overview
Join to apply for the Account Manager role at TieTalent. Location – Hybrid/Surrey. Basic Salary £40k to £45k + commission (uncapped) & Benefits.
Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. The Account Manager will play an instrumental role in driving continued growth from 50 to 60 key accounts. Your main purpose is to manage these existing UK accounts and to retain, renew and cross-sell/upsell the full portfolio of services including a mass notification service and applications.
Responsibilities
* CRM management - Forecasting and delivery of daily, monthly and annual retention, pipeline and revenue targets.
* Provide first-class account management to maintain excellent CSAT and NPS targets.
* Nurture customers within the account base to ensure a continued robust pipeline of opportunities.
* Maximize each customer's potential spend through account development planning, relationship building and data analysis.
* Deliver compelling bid and proposal responses with executive summaries and win themes.
* Identify potential referrals and the decision makers within the client organization.
* Arrange meetings between client decision makers and the company’s practice leaders/principals.
* Collaborate cross-functionally with other departments to improve and enhance the customer experience.
* Stay informed about current industry news or insights relevant to the business to support sales strategy.
* Work with Marketing to identify opportunities within your account base.
Knowledge and experience / Qualifications
* Experience in a regulatory environment or in a telecoms or technology-enabled business service role.
* Strong account management and account development skills.
* Highly organized with excellent attention to detail and the ability to execute a strategy to deliver daily revenue.
* Proven track record of consistently achieving and exceeding sales targets.
* Skilled in retaining customers and reducing cancellations.
* CRM experience is essential; Salesforce (SFDC) experience is desirable.
* Demonstrable commercial acumen and use of sales methodologies.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Technology, Information and Internet
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