Description Key Accountabilities • Support passengers requiring special assistance, including reduced mobility passengers, elderly travellers, families with infants, and unaccompanied minors • Providing assistance to passengers with reduced mobility, hidden disabilities and unaccompanied minors in accordance with EC1107/2006 and airline and airport procedures. • Ensuring a personalised service by capturing accurate passenger information, while being flexible and sensitive to any changes in their requirements. • Support the Ground Operations Manager in yearly events to support the Assistance product and meet CAA CAP1228A requirements. Maintaining daily reporting processes in line with ECAC and local airport processes. • Ensure safe, dignified, and timely handling/lifting of passengers in accordance with aviation safety regulations and service standards • To provide assistance to all passengers to the highest standard of customer service, maintaining these service delivery standards in the events of airline disruption, in accordance with airline and airport procedures. • Obtaining the latest flight information from the Airlink system and appropriate use of the public announcement system and handheld radios and maintaining accurate records on the Airlink system and application. • To support passengers in accordance with airline procedures for lost/damaged baggage using SITA World Tracer system and coordinating facilitating communications between passengers and airlines. • Maintain all areas of the landside and airside environments in meeting H&S requirements, completing equipment safety checks, supporting passenger movements and resources, required for the operational day. • Respond calmly and effectively to irregular operations or emergency situations as trained • To be responsible for your own self-development, undertaking training as appropriate. Knowledge, skills and experience Essential: • Dealing with the public, in a face-to-face customer service-related position • Ability to work well within a team • Proactive in using own initiative to deliver and maintain service delivery standards • Good basic education standards to GCSE level, especially English and Maths Grade C and above. • Extremely well presented and of smart appearance • Good oral, numerical and organisational skills • Positive attitude with a willingness to learn • Extremely flexible • Ability to remain calm and methodical in stressful situations • Computer literate and be competent in the use of Microsoft office products, including Word, Excel, PowerPoint, use of internet and intranet • Ability to obtain an airside driving permit with comprehensive medical • Means of transport to meet the needs of the airport business hours. • Willingness to work in a shift environment (including weekends, bank and public holidays) • Desirable: • Dealing with passengers with reduced mobility and/or hidden disabilities • Experience in passenger moving and handling • Airport / Airline / Travel Agency experience • Health and Safety qualification, Level 2 or equivalent • Customer Service qualification, Level 2 or equivalent • Awareness in Safeguarding • Awareness in supporting individuals with hidden disabilities • Awareness of CAA and EU regulations in line with CAP 1228A • Previous experience of driving larger vehicles Our offer to you Salary: £12.60 per hour (increasing in April 2026) Working Hours: 21 Hours Contract Type: Seasonal Base: Cornwall Airport Newquay Working with us you will have an employee benefits package that includes: Generous pension scheme with employer contribution Employee discount scheme and wellbeing events Paid holiday Investment and support in your continuous training and development We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check. To apply It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV.