Junior IT Support Desk Advisor
Location: Cirencester, GL7 6JS
Flexible working options are available
Salary: Grade 3: £23,061 - £24,685 DOE
Vacancy Type: Permanent, full-time
The University has been at the forefront of agricultural education for 180 years and is globally renowned for its links with industry and courses that are designed to meet the demands of the changing land-based sector.
IT Support at the University is key to the success of the University by the enabling of academic staff, the enrichment of curriculum and of both face-to-face and distance learning. The Support Desk team provides software, systems and hardware support to staff, students and other users. This person will be an important member of the team undertaking support activities as directed and working directly with users to provide IT support and escalate issues to enable resolution.
The IT & Estates team are looking for a Junior IT Support Desk Advisor to join the team to provide first line support and triage to end-users (staff, students and visitors to the university), providing solutions where possible, and escalating to more senior team members when required. They will be involved in the day to day operational tasks of maintenance and support for software and hardware on campus, and will be expected to keep up to date with develop...