Customer Delivery Team Leader - Technical Support, hireful
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Customer Delivery Team Leader - Technical Support, hireful
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Join to apply for the Customer Delivery Team Leader - Technical Support, hireful role at Guardian Jobs
Customer Delivery Team Leader - Technical Support
Salary: £45,417 to £49,416 inclusive annual salary + up to 19.7 percent employer pension contribution.
Hours: Permanent or Fixed Term, full-time (37 hours pw)
Flexible working options (including hybrid)
Job Ref: P2378
About The Role
Our client is seeking a motivated and experienced Customer Delivery Team Leader for our Planning Technical Services Team. They are looking for an experienced planning officer to lead all administrative functions across their Planning Technical Services. This is an exciting opportunity to play a critical role in improving efficiency and ensuring compliance with statutory requirements.
As the Customer Delivery Team Leader, you will lead and manage the administrative functions, including overseeing planning validations, pre-planning applications, complaint handling, performance reporting, planning appeals, support hearings and the development of internal processes.
You will manage projects and lead the team ensuring the effective delivery of administrative support across a range of Planning Services. Additionally, you will oversee the administration of planning systems and ensure efficient use of process management tools.
Working closely with senior managers, you will drive continuous improvement and ensure services are delivered to a high standard, on time, and within budget. You will also represent the service at internal working groups and external forums.
About You
Key Requirements:
* Communication Skills: Excellent communication and customer care skills.
* Leadership: Strong leadership and supervisory skills to manage and develop a team.
* Technical Proficiency: Highly proficient with IT systems and tools for planning and performance management.
* Organisational Skills: Excellent organisational skills to handle multiple tasks and priorities.
* Flexibility: Ability to work flexibly within a small team to ensure efficient operations.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Their centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
In addition to working within a great team and a comprehensive salary you will have access to:
* 30.5 days basic annual leave (increasing with service) + bank holidays.
* Please note: annual leave will be pro-rated for anyone who does not have a standard full- time pattern of 37 hours over 30.5 days, e.g. part-timers
* Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
* Flexible working options
* Staff Parking Permit
* Reimbursement of professional fees
* Comprehensive development and training
* Discounted membership at selected local sports and fitness centres
* Access to discounts and benefits via online platform
Additional Information
Disability Confident
They are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
Disclosure Checks
This post is subject to a Basic Disclosure Check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
Closing date for applications: 01 August 2025
Interviews are scheduled for w/c: 01 August 2025
NOTE: Interviews are conducted throughout the application process. They reserve the right to close the vacancy at an earlier date and they strongly encourage you to submit your application as soon as possible.
You may also have experience in the following: Planning Technical Services Manager, Planning Support Team Leader, Planning Administration Lead, Planning Services Coordinator, Planning Operations Team Leader, Development Management Support Manager, Planning Systems and Performance Manager, Technical Planning Team Manager, Senior Planning Validation Officer, Planning Compliance and Support Lead, etc
REF-222 469
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Part-time
Job function
* Job function
Information Technology
* Industries
Advertising Services
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