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Ready to find the right role for you?
Salary: £35000 per annum plus Veolia benefits
Hours: 40 hours per week
Location: Derwenthorpe, YO31 0QQ
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.
Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
* 25 days of annual leave
* Access to our people's pension scheme
* Free physiotherapy service
* Discounts on everything from groceries to well known retailers
* Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
* Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing:
* Acting as the primary point of contact for residents, managing communications and building positive relationships while handling complaints and issues professionally
* Providing expert advice on district heating systems (operational and billing aspects) and connecting residents with financial assistance resources when needed
* Managing sensitive resident information confidentially, ensuring compliance with data protection requirements while making appropriate adjustments for vulnerable residents
* Planning and organising resident engagement activities including open days/evenings, maintaining regular updates through both verbal and written communication
* Coordinating with multiple stakeholders including clients, resident groups, and internal teams to ensure effective service delivery
* Proactively planning 6 months ahead to address operational and legislative changes, with authority to resolve queries and apply compensation when appropriate
What we're looking for:
* Strong communication skills with a proven track record in customer service, ideally within social housing or similar sectors.
* Proficient in relationship management, demonstrating strong customer service skills and ability to build positive connections
* Strong decision-making abilities and time management skills, with a focus on continuous improvement
* Competent IT skills and ability to manage projects effectively
* Positive, can-do attitude with excellent teamwork capabilities
* Basic understanding of business operations and financial management principles
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.
We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.
We therefore welcome and encourage all candidates who meet the minimum requirements to apply.
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