Job Responsibilities
* The role will help in supporting the firm’s technology strategy by bridging the gap between business needs and technology solutions. The role will focus on analysing business processes, identifying opportunities for improvement, and recommending practical, technology-driven solutions that enhance efficiency and support innovation.
* The ideal candidate will have a solid background in legal tech and would suit someone with Business Analysis and/or Applications Support experience with the ability to train users. A technical BA could be a good fit.
* Provide technical support of the firm’s legal applications, these include iManage 10 Cloud, Intapp, SharePoint, M365, BigHand, Copilot and ChatGPT.
* Delivering training and guidance to the firm’s people on the effective use of legal and AI tools.
* Working with key stakeholders across legal and business services teams to analyse existing workflows, systems, and pain points.
* Documenting and reviewing business requirements to identify opportunities for efficiency through automation, integration, or process redesign.
* Collaborating with IT and vendors to recommend and implement practical, technology-led solutions that align with firm strategy.
* Supporting the deployment and configuration of business and legal applications to meet user requirements.
* Assisting with the testing, rollout, and user adoption of new tools and system enhancements.
* Creating and maintaining clear documentation for business processes, user guides, and configuration settings.
* Supporting change management activities by contributing to training, workshops, and user engagement sessions.
* Staying current with developments in legal technology and business process management, bringing innovative ideas to the firm.
Skills Required
* Strong understanding of legal workflows and the role of technology in supporting legal service delivery.
* Proven experience working with lawyers, PAs, and business teams to map and improve business processes.
* Familiarity with key legal and business applications (e.g., iManage, Intapp, Aderant, SharePoint, or equivalent).
* Strong analytical skills, with the ability to translate business needs into technical and functional requirements.
* Excellent communication and stakeholder management skills, with an ability to influence and collaborate effectively.
* Strong documentation, presentation, and organisational skills.
* A proactive and innovative approach to problem solving.
* Relevant qualifications such as BCS Business Analysis, Lean Six Sigma, or Microsoft Certified Power Platform Fundamentals would be an advantage.
This role offers hybrid working - 2 days WFH weekly.