Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.
Job Responsibilities
* Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
* Consistently leverage digital self‑serve tools during customer interactions and the onboarding process, identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and onboarding solutions centered on helping customers understand how to self‑serve and use the T‑Mobile app.
* Complete training on the T‑Mobile in‑store experience, new skills, products, and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to stay customer‑ready at all times. Continuously learn and improve skills to provide the best possible experience for customers. Partner with nearby store locations to properly and fully onboard customers, practice skills, share knowledge, and support store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to the manager.
* Be customer obsessed: passionate, friendly, and engaging. Connect on a personal level, build rapport, trust, and loyalty with every interaction. Commit to providing exceptional service and exceeding customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
* Build relationships with nearby leadership and teams to support the customer experience from account set up, to device support and account servicing.
Education and Work Experience
* High School Diploma/GED (Required)
* Minimum 6 months of customer service and/or sales experience, retail environment preferred.
Knowledge, Skills and Abilities
* Customer Satisfaction – Passionate customer advocate with a desire to be authentic while connecting and having fun with customers. Effective at balancing customer experience and performance goals. (Required)
* Team Building – Desire to be part of the T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and resolving issues. (Required)
* Retail Sales – Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)
Licenses and Certifications
* At least 18 years of age
* Legally authorized to work in the United States
Travel
Travel Required (Yes/No): No
DOT Regulated
DOT Regulated Position (Yes/No): No
Safety Sensitive Position
Safety Sensitive Position (Yes/No): No
Hourly Base Pay
Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
Benefits
Full and part‑time employees have access to the same benefits when eligible. Medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off; paid holidays; paid parental and family leave; family building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; and voluntary long‑term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For more information, visit www.t-mobilebenefits.com.
Equal Opportunity Employer Statement
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Accommodations Contact
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
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