Description
Keoghs are seeking a Claims Handler (CH4) to join their Liverpool team. The claims handler will pro-actively manage a caseload of Public Liability and Employers Liability & Property Damage (up to and including reserve limits of £40,000) to conclusion. In addition to handling a case load undertake auditing within the Department.
Key Accountabilities
•To create accurate Claims Management System records
•To ensure quality, service standards and productivity levels are maintained to a high standard
•To develop client contacts and an understanding of the client culture
•Where appropriate, attend client review meetings
•To assist with both internal & external auditing
•To undertake projects and to be able to deliver within agreed timescales
•To continually keep Managers abreast of any client changes and issues
•Report to Team Leader/Claims Unit Service Manager undertaking appropriate additional tasks
•Allocate new claims as and when required
•Carry out supervisory tasks appropriate to level and as per management instructions
•Undertake monthly audits for all fee earners in the Department
•Undertake client audits as required
• Develop and maintain an audit process, to allow for feedback to be recorded and retained. Outputs to be communicated to the Head of Operations, Team leaders and file ha...