At Priva, we specialise in Building Management Systems (BEMS) and building automation solutions that improve comfort, energy efficiency, and sustainability in commercial buildings. To support our continued growth in the UK, we are looking for a Technical Support Manager with a strong background in the BEMS industry. About the role As Technical Support Manager, you will lead and develop the UK Technical Support team supporting Priva’s building management system and building automation solutions. This is a hands-on leadership role combining people management, technical escalation ownership, and close collaboration with Sales and Priva HQ (R&D). This role can be hybrid, ideally 2 hours travel from our Watford office. Key responsibilities Lead, coach, and develop the Technical Support Specialists Act as escalation point for complex or customer-critical BMS-related technical issues Drive continuous improvement of support processes, documentation, and knowledge sharing Plan and facilitate BMS and product training for internal teams, partners, and Sales Act as the primary UK technical interface with Priva HQ and R&D Support product introductions, partner enablement, and key customer engagements What we’re looking for Essential Strong background in the BEMS / HVAC / building automation industry (hardware and/or software) Proven experience leading or managing technical teams in a BEMS environment Experience handling escalations and customer-critical technical situations Strong communication and stakeholder management skills Desirable Experience delivering or facilitating BEMS or technical training Knowledge of BACnet, Modbus, M-Bus Experience with cloud-connected BEMS platforms Location requirement Candidates must ideally be based within approximately 2 hours’ travel of Watford What we offer Competitive salary bonus scheme Company car allowance Pension, private healthcare, and additional benefits Laptop, mobile phone, and home-working support A collaborative, people-focused environment within the BMS industry