We’re Civica, and we create software that helps deliver critical services for citizens all around the world.
From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.
Why you will love this opportunity as People Systems Partner at Civica
We are looking for a People Systems Partner to join our global People Systems & Data team. This is a small but high-impact team with significant opportunity to improve how our HR technology ecosystem operates.
This role will be accountable for optimising our HR systems, ensuring data quality, and enabling smooth, automated data flows across the employee lifecycle. Acting as a trusted systems advisor, you will drive improvements, lead key integrations, and ensure our people technologies deliver maximum value for the business.
What you will do to be successful in this role as People Systems Partner
Key Responsibilities:
1. Optimise and configure HR systems to improve functionality, user experience, and efficiency.
2. Coordinate and execute User Acceptance Testing (UAT) for system changes, upgrades, and new integrations, ensuring business requirements are met before deployment.
3. Identify and deliver opportunities to automate and integrate systems, reducing manual interventions.
4. Lead collaboration with People Operations, TA, IT, and business stakeholders to design and deliver streamlined processes and optimised data flows.
5. Take ownership for ensuring high standards of data quality, integrity, and consistency across all people systems, embedding sustainable controls and governance.
6. Proactively manage and resolve system issues, coordinating with vendors or IT where required, and ensuring timely, lasting resolutions.
7. Document system processes, configurations, and data flows clearly and consistently.
8. Support HR and business teams with system training, guidelines, and user procedures.
9. Monitor, review, and improve system performance, ensuring technologies are fit for purpose.
10. Stay up to date on HR technology trends and recommend improvements where appropriate.
11. Drive change initiatives, embedding new processes and ways of working across the organisation.