3rd Line Cloud Support Network Engineer - Must have an Active DV Clearance
We are seeking a 3rd Line Cloud Support Network Engineer to join a dedicated operations team supporting a high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset.
Key Responsibilities:
* Provide 3rd line network support to a secure, mission-critical environment
* Monitor Event Management tooling, triage alerts, and escalate where necessary
* Engage with internal teams, customers, and stakeholders on issue resolution
* Contribute to service improvement and documentation upkeep
* Shift patterns are 07:00-15:00 and 11:00-19:00
Technical Requirements:
* VCenter NSX-T
* Cisco Firepower Management Centre
* Cisco IOS
* Cisco ISE
* Juniper Switches & JUNOS
* SolarWinds
* Active Directory
* Windows Servers
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