We are looking for someone to manage relationships with key accounts by focusing on customer satisfaction, handling account issues, and identifying opportunities for upselling. You will work as a team to ensure standard accounts are handled effectively and efficiently.
Responsibilities
* Responding promptly and professionally to incoming enquiries, providing accurate information and solutions.
* Process customer orders accurately and ensure timely follow-ups to ensure customer satisfaction.
* Prepare and send accurate quotes, negotiate pricing within guidelines, and ensure profitability.
* Develop and maintain strong long‑term relationships with managed accounts.
* Identify opportunities for upselling and cross‑selling products and services.
* Conduct regular account reviews to assess performance, identify potential issues and spot growth opportunities within the CRM system.
* Collaborate with production, logistics and other teams to resolve issues and meet customer needs.
* Address customer issues effectively, ensuring quick resolution while maintaining trust.
* Work effectively as a team to ensure adequate resource allocation and seamless coordination to meet customer demands effectively.
Qualifications
* Previous experience in sales order processing, customer account management or customer service.
* Experience working on a computerised system for stock, sales and customer data.
* Excellent communication and negotiation skills.
* Good basic arithmetic and an understanding of percentages.
* Knowledge of Microsoft Office Outlook, Word and Excel.
* Ability to work on initiative and collaborate with others. You may also be interested or have experience/skills in the following: Internal Sales, Sales call handler, customer service advisor.
Oadby Plastics is a plastics manufacturer that prioritises its employees and sustainability, with over 50 years of experience. At Oadby Plastics, employees are valued and invested in, with the company providing a positive work environment where everyone can feel supported and empowered. We offer a modern and comfortable working environment, with over 225,000 sq. ft dedicated to distribution and manufacturing. Oadby Plastics Head Office is located in Leicestershire, situated just off the M1/M69 on Braunstone Frith Industrial Estate. Our additional branches and sister companies are dotted all over the UK to provide our customers with the best service possible.
Benefits
* Company bonus scheme
* Free car parking
* Enhanced Maternity & Paternity
* Long service awards
* 30 days holiday (inclusive of bank holidays) rising with length of service
* Training and development opportunities
* Wellbeing benefits: Employee Assisted Programme, 24‑hour GP access, Charity events/fundraisers
We are committed to applying our Equal Opportunities Policy at all stages of the recruitment and selection process, and encourage applicants from different diverse groups in the community to apply. We can make reasonable adjustments at any stages if required.
#J-18808-Ljbffr