Sr. Field Performance Technician role at Sunrun
We are seeking a qualified professional to join Sunrun as a Sr. Field Performance Technician. This role is part of the Field Performance O&M team and focuses on managing, scheduling, and completing service and warranty work for solar installations.
Overview
The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.
Responsibilities
* Organize, lead, and maintain the warranty and service schedule.
* Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed.
* Assist with training and development for Field Service Technicians and Field Communications Technicians.
* Lead regular meetings to align and train the local field service team on best practices.
* Support the onboarding and training of new members of the field performance team.
* Regularly exceed defined goals for field performance key performance indicators including, but not limited to, turnaround time, experience rating and average dispatches completed.
* Assist with other tasks including inspections and site audits when assigned.
Education and Experience
* 1 - 3 years of previous field construction or solar experience required
* PV design or PV electrical experience is preferred
* High School diploma is required
License and Certification Requirements
* Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license.
* Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required.
Skills and Competencies
* Knowledge of the NEC and applicable codes and standards
* Motivated team player who is driven to succeed
* Proven track record of excellent customer service
* Excellent verbal and written communication skills
* Excellent organizational and time management skills
* Strong computer skills
* Electrical/PV Installation Knowledge: Working knowledge of current NEC codes; ability to interpret single line drawings and PV systems from roof to meter; understanding of PV interconnection/tie-in and related code requirements
* Safety: Adheres to company safety policies and procedures and can identify and report safety hazards
* Customer Service: Ability to establish rapport and build relationships with customers and coworkers
* Results Driven: Ability to meet deadlines and key metrics in a fast-paced, team-based environment
* Problem Solving: Solid troubleshooting skills and good judgment; ability to escalate and follow up as needed
Physical Demands
* Ability to transport materials and equipment (up to 50 pounds frequently and up to 100 pounds with assistance)
* Work on rooftops with various angles and surfaces requiring bending, twisting, kneeling, climbing, and balance
* Climb ladders and work in outdoor conditions
* Closely monitor safety and PPE requirements
* Color vision to distinguish colors commonly used in field work
* Work in confined spaces and at heights as required
* Ability to hear verbal commands and warnings
* Handle chemicals with appropriate protections
Disclaimer
This description indicates the general nature and level of the qualifications and duties required of employees in this job classification. It is not designed to be a comprehensive inventory of all duties and qualifications.
Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
Recruiter
Cathy Olson (catherine.olson@sunrun.com)
Note: Compensation information is provided in good faith for this position only and is not a guarantee of compensation. It assumes the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.
Starting Salary
Starting Salary/Wage for This Opportunity: $29.48 to $39.31
Compensation decisions will not be based on a candidate\'s salary history. For more information, you can speak with the recruiter.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Engineering and Information Technology
* Industries: Services for Renewable Energy
EEO
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth.
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