Service Desk AnalystOur client in the insurance industry are looking for a Service Desk Analyst to join their team based in Borehamwood. This is a full-time opportunity to provide 1st Line Support to our client's internal business users and provide high quality desktop support. This is an office-based position so travel to Borehamwood is essential. The working patterns will be Monday-Friday with some early starts (7.30am) needed. Weekend overtime available.The role and responsibilities:- As a Service Desk Analyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle, including verification and closure.- Receive, log and triage calls from the business and process them in a timely manner.- Highlight training needs across the company.- Escalate incidents where needed to 2nd and 3rd Line Support.What we are looking for:- Experience within a similar role, within Service Desk Management and 1st Line Support.- Thorough incident management and analytical skills.- Knowledge of Active Directory 2000, Microsoft Windows and Office XP suites, Service Desk and Asset Management software. - Ability to work to strict SLAs. - You will need to be able to deal with a high volume of open tickets at any one time. Please apply now and we will be in touch i...