Job Description
Role purpose
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* To provide an excellent, pro-active, efficient and tenant focused general and intensive housing management service to IKE tenants.
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* The role is to provide a service to our tenants from their first enquiry about IKE to the last communications we have, whether it be tenancy, property or any service that IKE provide or a dissatisfaction with a external partner IKE use.
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* You will be the first point of contact for our tenants and support providers for any tenancy matters, including but not limited to tenancy sign ups, void property management, health and safety concerns or other issues to sustain excellent communities and tenancy breaches/ASB.
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* To achieve and improve the service delivery standards, identifying any areas of concern for improvement.
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* To achieve improvements in tenant satisfaction with improved tenant contact, visits to sites and improved engagement work.
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Responsible for
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1. Delivery of working within the RSH Standards for vulnerable tenants including people with learning disabilities and / or Autism, people with physical disabilities and people suffering with mental health problems.
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2. General & Intensive Housing Management Responsibilities.
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3. Community Engagement & Partnerships.
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4. Delivery of excellent customer services.
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5. Working collaborat...