Application Support Specialist
This role offers the opportunity to work within a collaborative team in support of their search for an experienced Application Support Analyst. You will be providing second-line support for various systems and software, helping users gain maximum benefit from key legal applications and Microsoft tools.
Sitting within a friendly and experienced team, you will provide both remote and onsite support, act as an escalation point for the service desk team, manage hardware and software deployments, and contribute to knowledge sharing, system upgrades, and continuous improvement projects.
The successful candidate will have proven experience in an Application Support Analyst position within the legal sector or professional services, with strong knowledge of Microsoft technologies (O365, Azure, SCCM/Endpoint, Intune).
Additionally, excellent communication skills and enthusiasm for learning and collaborating in a team environment are essential for this role.
Key Responsibilities:
* Provide second-line support for productivity and business-critical applications, including legal solutions and Office 365.
* Act as a liaison between the Application Support and Service Desk Teams, as well as an escalation point for IT Support.
* Contribute to knowledge base articles and ITSM workflows.
* Install, configure, and maintain hardware/software.
* Lead root cause analysis and implement fixes.
Requirements:
* Proven experience in an Application Support Analyst position within the legal sector or professional services.
* Strong knowledge of Microsoft technologies (O365, Azure, SCCM/Endpoint, Intune).
* Excellent communication skills with prior experience of supporting users in a professional environment.
* Enthusiasm for learning and collaborating in a team environment.
This is a unique opportunity to join a leading law firm that encourages professional development and embraces technology, transformation, and modernisation.
What We Offer:
* A supportive and collaborative team environment.
* Ongoing training and development opportunities.
* The chance to work on a variety of interesting projects.